Terms

Privacy Policy

Who are we?

This is the privacy policy of Supercritical Solutions Ltd (Supercritical). The company responsible for the website this privacy policy is located on. Our registered address is Supercritical Solutions Ltd (Unit 19), Wow Workspaces, Brentham Old Power Station, Western Avenue, Ealing, London, W5 1HS. We are a company that is researching and developing a new class of electrolyser for the efficient production of hydrogen.

We are responsible for your personal data as data controller.

​We have a data protection officer who is responsible for all of our issues relating to the protection of personal data.

The data protection officer can be contacted at the below:

Supercritical Solutions Ltd (Unit 19),
Wow Workspaces,
Brentham Old Power Station,
Western Avenue,
Ealing,
London, W5 1HS

This policy replaces all previous versions and applies from the date at the top of this page.

Who does this privacy policy apply to?

• Clients/Suppliers
• Prospective Clients/Suppliers
• Individuals that use our website;
• Former clients/Suppliers

​Our services are not intended for children, unless we expressly state otherwise, and we do not knowingly collect or process personal data relating to children or anyone aged under 18 years.

It is important that the personal data we hold about you is accurate and current. It’s your responsibility to keep us up to date if you make any changes to your personal data through updating your details by contacting us at contact@supercritical.solutions

What information do we collect?

Personal data is any information that can identify a person. We may collect, use, store and transfer different categories of personal data to enable us to deliver our services, as follows:

• Data about your Identity including first name, last name, title, date of birth, gender, nationality, place of birth.
• Data about your contact details including business or personal email address, business or personal address, telephone number and mobile phone number;
• Financial data including bank account number and sort code;
• If you visit our Website, we may collect:
•    Technical Data, including your IP Address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
•    Usage Data, including information about how you use our Website, products and services.

How do we collect information?

Information you give us:​

• When you contact us via our website, over the phone, online or through a third party, we will need certain information to manage mutual business interests.
• When you contact us, we may ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately.
• When contracts are being set up, we will need to add certain information into the contract.
• When working on our programmes and liaising with individuals we will need your contact information for the purpose of communication such as meetings and phone calls.
• If there are any other reasons for collection from time to time, we will make clear to you at the time and for the purpose we will be using this information.

We will automatically collect information:

• When you sign digital contracts or agreements; and
• When you visit our websites, we may collect and process information about your usage by using “cookies” and other similar technologies for legitimate interests to ensure that our website works well, attracts users and improve or update how we provide information.

Information we receive from other sources

We may receive personal data about you from third parties and other entities and publicly available. Sources in the following categories:  

• Companies contracted by us to help us provide services to you;
• Government bodies or other non-profits, with interests in business development and innovation.

How do we use information?

The information we collect and receive helps us to better understand what you need from us and to improve our products. We use the information collected for example to:

• Set up contracts between us;
• Process your enquiries;
• Communicate - such as holding meetings or calls with you;
• Verify your identity when you use our services or contact us;
• Provide you with information about Supercritical services or products which your business may be interested in;
• Tell you about changes to our websites,  services or products;
• Recover any monies you may owe to us;

Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law.

When will we share your data with others?

We may need to share your information with organisations outside Supercritical e.g. to help us provide our services to you. The categories of non-Supercritical parties that we would share your details with are:

• Third party suppliers who help Supercritical to perform our services or manage our product;
• Professional advisors;
• Law enforcement agencies;
• Regulators (such as the ICO).

Where we share your information with third parties they are required to follow our express instructions in respect of the use of your personal information and they must comply with all applicable UK data protection laws to protect your information and keep it secure.

Protecting information

We take protecting your data seriously, and will do our utmost to employ appropriate organisational and technical security measures to protect you against unauthorised disclosure or processing.

Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable website for our users in line with industry standards. However, we have no responsibility or liability for the security of personal information transmitted via the internet.

Why do we process your data?

We process each type of personal data for one the following reasons: ​

• We need to process the data under our contract with you for our services or products;
• We have a legitimate interest as a business in processing your data;
• Analyse our services with the aim of improving them;
• We have a legal obligation to process the data; or
• We have your consent (which you can withdraw at any time).

Transfers of data outside the EAA

From time to time the third parties we share our data with may be outside the European Economic Area (EEA) in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected and we will remain bound by our obligations under applicable UK data protection laws even when your personal information is processed outside the EEA. The sorts of measures we use to protect your data in this instance are security reviews of the organisations, contractual model clauses approved for use by the European Commission.

How long do we hold your information for?

Unless there is a specific regulatory or legal requirement for us to keep your information longer, we will keep your information for as long as it is necessary for the purpose for which it was collected.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

As a data subject you have a number of personal rights under data protection laws in relation to your personal data. These are:

• Subject access requests - You have a right to access personal data that we hold as a data controller.
• Right to be forgotten - In certain circumstances you have a right to request that your personal data be erased from the systems within our control.
• Rectification - You have a right to correct your personal data that we hold as a data controller.
• Withdraw consent - Where we have offered you the right to consent to giving us your data, for instance with your marketing preferences, you have the right to withdraw your consent at any time.
• Objection and restriction of processing - In certain circumstances, you have a right to object to or request we restrict our processing of your personal data.

If you would like more information about these rights or how to apply them, please contact our Data Protection Officer.

Complaints

If you would like to make a complaint about our use of the personal data you should contact our Data Protection Officer at the details above.  If we have not resolved your complaint, you can contact the UK data protection regulator, the Information Commissioner’s Office (ICO) (www.ico.org.uk).   We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this privacy policy

We may update this privacy policy from time to time. The revised policy will be posted to this page.

​Contact

Should you wish to contact us, please use the contact us via this website or email contact@supercritical.solutions